Mailroom

Is the fulfillment operation responsible for receiving, opening, cashiering, and distributing incoming mail from customers. Mail must be opened and distributed quickly, so that money received can be deposited, orders received can be entered, complaints can be handled, and so on. Mailroom volume capacity must be flexible to cope with the highly seasonal nature of direct-mail marketing. January and July are the heaviest mail periods and may double or triple the volume of lower mail-volume months. Most high-volume operations utilize automated mail-opening equipment that slits envelopes on one to three sides and delivers each envelope on a conveyor belt to the mail-opening clerk, who extracts and sorts the contents.